35 Wollaton Road, Nottingham, Beeston, NG9 2NG, U.K Mon - Fri 9.00 - 17.00 +44-7305-009879


Our coronavirus policy

We have implemented a COVID-19 Policy which is continually evolving and provides our staff with protocols and procedures to follow based on the latest guidance from NHS England. This includes:

  • closely following guidance from Public Health England, NHS England, United Kingdom Home Care Association (UKHCA), Gov.UK and ACAS
  • ensuring our staff and our clients are kept updated on actions being taken to reduce the risks of exposure
  • following NHS advice if a staff member, a household or a client has symptoms of coronavirus, including stay at home guidance
  • ensuring access to adequate and suitable personal protective equipment (PPE) and clothing, including hand sanitiser and additional PPE to comply with latest advice (e.g. protective face masks)
  • arranging weekly testing of our staff for COVID-19
  • facilitating the rapid vaccination of all of our staff
  • ensuring infection control measures are followed at all times including:
    • wearing new disposable gloves, disposable aprons and disposable masks for every single client visit
    • washing hands with soap and water frequently (for at least 20 seconds) – including at specified points during care delivery, when we arrive at a client’s home and just before we leave
    • if no hand washing facilities are accessible, using hand sanitiser if available
    • covering the mouth and nose with a tissue while sneezing or coughing
    • disposing of used tissues promptly and carefully (bag and bin them)
    • not using cloth handkerchiefs or reusing tissues
    • not touching the eyes, nose or mouth if hands are not clean
    • washing hard surfaces (e.g. worktops, doorknobs) as frequently as possible with the correct anti-bacterial solutions, especially in areas with a high general use
    • not sharing cups or water bottles
    • not sharing cutlery or crockery without thorough cleaning first
    • not sharing food and drink which may have come into contact with other individuals first
    • avoiding unnecessary travel
    • avoiding crowds where possible
    • in the office: refraining from using other peoples’ telephones, cleaning our own telephones frequently, cleaning keyboards frequently, trying to use our own equipment if possible, not meeting in large groups unless absolutely necessary (by using Skype or similar options instead)

Latest official guidance

For the most up-to-date information and official guidance on coronavirus, please visit the links below:

GOV.UK  – Coronavirus (COVID-19) What you need to do

NHS Coronavirus (COVID-19) guidance

Public Health England Coronavirus (COVID-19) guidance

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We're supporting families safely during the coronavirus outbreak.
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